QS8A Privacy Policy – Malaysia Player Personal Data Protection

1 Introduction & Scope of This Policy

QS8A Entertainment Group ("QS8A", "we", "the qs8a platform") takes our responsibility to protect the privacy and security of every user's personal information seriously. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and leading international industry standards.

This policy applies to all personal information you provide to us when registering, using, or interacting with any aspect of the qs8a platform — including the website, mobile app, and any related services we offer.

"Personal Information" in the context of this policy refers to any information that can be used to identify you as an individual, whether directly or indirectly, including your name, identification number, email address, phone number, financial details, and platform usage data.

2 Types of Data We Collect

QS8A collects several categories of information for the purposes described in this policy. Below is a summary of the types of data we collect and their sources:

We only collect data that is strictly necessary for the stated purposes. QS8A does not collect sensitive information such as biometric data, medical records, or religious beliefs unless specifically required by law.

3 How We Use Your Data

QS8A uses collected personal information for lawful and transparent purposes. Below is a detailed description of how your data is used:

• Account Management: Creating, verifying, and maintaining your account on the qs8a platform, including the KYC and identity verification processes required by law.
• Transaction Processing: Processing all deposits, withdrawals, and other financial transactions securely and accurately in accordance with your requests.
• Platform Security: Detecting, investigating, and preventing fraudulent activity, multiple account usage, money laundering, or any activity that violates qs8a's terms of use.
• Customer Support: Providing effective technical assistance and support when you contact the qs8a team.
• Experience Personalization: Tailoring content, game recommendations, and relevant promotions based on your playing habits and preferences.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including reporting suspicious transactions to authorities where required.
• Platform Improvement: Analyzing usage patterns in aggregate (not individually) to continuously improve the quality and security of the qs8a platform.

4 Data Sharing & Disclosure

QS8A does not sell, rent, or disclose your personal information to external parties for commercial purposes without your consent. However, there are certain situations where data sharing is necessary or required:

• Trusted Service Providers: We work with carefully selected third-party service providers — such as payment processors, e-wallet platforms, and cloud service providers — who assist us in operating the qs8a platform. All third parties are bound by strict confidentiality agreements and are only permitted to process your data for specific, predefined purposes.
• Legal Obligations: QS8A will disclose your personal information to the relevant authorities when required by Malaysian law, court order, or directive from a legitimate regulatory body.
• Fraud Prevention: In certain circumstances, we may share information with industry bodies or other platforms for the purpose of preventing cross-platform fraud and protecting a safe online gaming ecosystem.
• Business Transfer: In the event of a merger, acquisition, or sale of QS8A assets, your personal information may be transferred to the new entity, subject to appropriate notice being given to you.

In all data sharing situations, QS8A ensures that the receiving party maintains privacy protections equal to or higher than our own standards.

5 Data Retention Period

QS8A retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable laws and regulations.

• Active Account Data: Retained for the duration your account is active and for a reasonable period after account closure to meet legal obligations.
• Financial Transaction Records: Retained for a minimum of 7 years in compliance with Malaysia's anti-money laundering and financial accounting requirements.
• Communication Logs: Chat session records and support tickets are retained for 2 years from the date of last interaction.
• Technical & Log Data: System log data is retained for 12 months for security purposes and technical troubleshooting.

When data is no longer needed, QS8A will securely delete or anonymize it using appropriate methods. You may request early data deletion subject to applicable legal requirements.

6 Data Security Measures

Your data security is our priority. QS8A implements multiple layers of technical and organizational protection to keep your personal information safe at all times:

• 256-bit SSL Encryption: All data communications between your device and qs8a servers are encrypted using the latest TLS protocols.
• Layered Access Controls: Only specifically authorized qs8a personnel may access user data, and all access is logged and monitored.
• Two-Factor Authentication (2FA): The qs8a internal systems use multi-factor authentication to protect administrator access to databases.
• Regular Security Audits: The qs8a systems undergo regular security audits and penetration testing by independent parties.
• Real-Time Threat Monitoring: Automated monitoring systems operate 24 hours a day, 7 days a week to detect and respond to any security threats.
• Data Backup: Data is regularly backed up to secure, separate server locations to ensure service continuity.

7 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal information held by QS8A:

To exercise any of the above rights, you may contact the qs8a privacy team through the available support channels. We are committed to responding to every request within 30 working days from the date of receipt.

8 Cookies & Tracking Technologies

The qs8a platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit the qs8a platform.

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use the platform (e.g., frequently visited pages) to help us improve the user experience. Data is collected anonymously.
• Functional Cookies: Remembering your preferences such as language, display settings, and game choices to deliver a more personalized experience.
• Analytics Cookies: Helps us understand overall platform usage patterns in aggregate for continuous improvement purposes.

You can manage or delete cookies through your internet browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the qs8a platform.

9 Third-Party Links & Content

The qs8a platform may contain links or integrations with third-party services such as payment providers and licensed game suppliers. The qs8a Privacy Policy does not cover the privacy practices of these third parties, and we encourage you to read their respective privacy policies before engaging with their services.

QS8A is not responsible for the privacy practices or content of any third-party websites or services you access through links on the qs8a platform. Your engagement with third parties is entirely at your own risk.

10 Children's Privacy

The qs8a platform is strictly for individuals aged 18 years and above. We do not intentionally collect, store, or process personal information of individuals under the age of 18.

If we discover that we have inadvertently collected information from someone under the age of 18, we will take immediate steps to delete that information and close the relevant account. If you believe a child has registered on the qs8a platform, please contact our team immediately.

11 Privacy Policy Amendments

QS8A reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material amendments will be communicated to you via:

• In-platform notifications from qs8a while you are logged in
• Email to the address registered in your account
• Update the "Last Updated" date at the top of this page

Your continued use of the qs8a platform after any amendments take effect will be considered your acceptance of the updated policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.

12 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding the qs8a Privacy Policy or how we handle your personal information, please do not hesitate to contact us:

• Privacy Email: [email protected]
• Customer Support: [email protected]
• Response Time: We are committed to responding to all privacy-related inquiries within 3–5 working days.
• Live Support: The qs8a customer support team is available 24/7 via live chat within the platform.